UPDATE: Suspensions for Offensive Names and Inappropriate Behavior
We want to clear up some of the confusion about GW2 name and behavior suspensions. To keep Guild Wars 2 a pleasant place to be, we take action against racist names, hate speech, and other unacceptable behavior. We have suspended some accounts involved in the use of offensive character names or inappropriate chat. The number of account blocks is miniscule: less than .001% of our total player base.
When an account is blocked for a chat offense, the account is given a three-day suspension. When an account is blocked for an offensive name, the player is required to rename the character name and, in most cases, the account is also given a three-day suspension.
We have reviewed all the name suspensions currently in place. Where we could give some leeway, we removed the account suspension, which will allow those players to rename the character and rejoin the game. However, for substantially offensive names, we will keep the full three-day suspensions in effect.
In a few posts on Reddit and on fan forums, players have claimed they were suspended for using a harmless-sounding character name, when in fact they were suspended for a different and truly offensive character name on their account. Others claimed that they were not told why they were suspended, but the game does give a message that states the reason for the suspension. In every case we have double-checked, the action taken on the account was appropriate.
However, we'd like to clear up any misconceptions. If you think you were unfairly suspended, or if you'd like to know the specific chat or character name that got you suspended, post your character name and we’ll reply in graphic detail with the reason for the block. Warning: NSFW ahead!
You can read our name policy here. You can get a lot of good info about GW2 support policies in this doc.
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